Refund policy
SUPER73 Australia is imported and distributed by Ben Buckler Boards Pty Ltd
Ben Buckler Boards Pty Ltd (“BB”) supplies awesome products that are made to excite, not rip people off. BB’s goal is to ensure all customers are extremely happy with their purchase.
Warranty - Apparel & Safety Gear
All other apparel and safety gear has a 1 year warranty on manufacturing faults.
Warranty - Super73
On all newer bikes, like the ZX-E, S2-E, RX-E, a twenty- four (24) month warranty applies, from date of delivery to the original owner for all parts, excluding wear and tear on tires, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.
In Australia the default warranty on manufacturing faults is 12 months from purchase date on the ZG, SG, SG1 and all electrical components on eBikes like batteries and display units.
And we adopt the following warranty and return conditions from Super73: https://super73.com/pages/warranty
Warranties are not transferable to second owners, unless agreed in writing with BB prior to the second hand sale.
Super73 warranty is a parts replacement only warranty. Which means that BB will cover the cost of sending you replacement parts, but not the cost of fitting them to the bike, nor the cost of any bike recovery from swamps, gorges or remote locations. BB will however guide the owner through how to replace the defective part and from experience, if you can ride a bike, it's very likely you will be able to replace a part on the bike yourself.
Super73 eBike owners do need to take responsibility for general care and maintenance of their own bikes.
It is important to note that while bikes can be ridden in light rain, warranty does not cover faults or damage caused by water.
Pre-Order Refund Policy
Pre-orders assist BB in financing the importation of pre-ordered products. BB cannot control the timing of importation. Change of mind refunds can only be accommodated once the pre-ordered products have arrived at BB for processing in Australia.
When BB refunds for change of mind, the transaction fees charged at the original purchase are not refunded to BB, so BB needs to pass on those transactions fees, which range from 2.5% for PayPal to 5% for Zip.
If you feel that your pre-order jeopardises your ability to continue to pay living costs while you wait for your product to arrive, we strongly recommend you do not pre-order our products.
Layby Refund Policy
Layby purchases that are not completed will incur a fee equivalent to 10% of your deposits. We will deduct this from your refund. When we are asked to Layby a product we incur storage costs, admin costs and forgo sale opportunities to hold your item until you are ready.
Returns and Exchanges
To return or exchange within Australia, first please contact us at support@benbucklerboards.com.au and inform us of your request to return an item. We'll follow up with a link to generate a shipping label.
Satisfaction Guarantee for online purchases
BB are so certain you’ll love your new board, that we offer a 7 day money back guarantee! If for some reason you are not satisfied, just return your board within 7 days of receiving it and we’ll refund 100% of your purchase price (less shipping costs). Just contact BB for advice before shipping your board back.
Your product will need to be in brand new condition and unused, so that we can resell it. If the product being returned to BB differs from what was sent or shows any signs of use BB will advise the customer and refund only the market value of the product.
PLEASE NOTE: If you purchased our board through a retailer, not directly through Ben Buckler Boards, you will need to consult the place of purchase for their return policy. We cannot authorise refunds on behalf of our retailers, but we will of course do everything we can to assist you.
When returning products, please include all factory packaging and accessories in the same way you received them. All merchandise must be shipped via a professional freight agent and the package must have the board owners details on it. The freight must be paid by the board owner.
The satisfaction guarantee is not available for in-store purchases where you have had the opportunity to touch and test ride the product.
BB adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.
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